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As of writing this post, this officially marks the 100th week of Made Vibrant’s newsletter to Self-Made Society!
I honestly can’t even believe I’ve hit send on 100 of those babies, but as I’ve said many times, starting a weekly newsletter was the best decision I made when I started my business.
It’s been such a gift to not only document my personal and professional growth week after week, but it’s provided me with a weekly opportunity to interact with all of you — to hear your stories, your struggles and your triumphs. So a huge thank you to those of you that have been reading for months and months, and a huge welcome to all of you that are new to the club!
For this week’s letter, I actually decided to steal an idea from a friend of mine, Paul Jarvis. Paul also has a weekly newsletter and yesterday (in his 175th newsletter – he’s got us beat!), he sent out an email called “State Of The Union, 2016.” I thought it was so interesting that I asked him if I could rip off the idea and use it here, to which he kindly obliged.
The idea is simply to take stock of how things went in 2015 and to give you all an idea of where things might be going in 2016. I hope the recap is valuable in illustrating some big lessons I’ve learned, and I hope it gets you excited for what’s in store in the coming months! Let’s get to it…
As I mentioned above, I wrote a Monday letter to you guys every single week of 2015. I didn’t even take a break in December when I was on hiatus (like I had originally planned) because it truly continues to be the highlight of my week.
I still maintain that the two most crucial elements in growing a sustainable, profitable solo business are consistency and authenticity. (You can read more about my feelings on this in a post I wrote for Elle & Company’s blog, The Collaborative.)
The Self-Made Society newsletter is the fundamental way I consistently share my authentic self with you guys, and it has paid off by continuing to grow this community of passionate, positive soulful creatives. My core list grew from 1,400 subscribers to 3,400 last year, and I’m really looking forward to continuing that same trend in 2016.
By far the most game-changing decision I made in 2015 was hiring my assistant, Laura. I fought the idea of bringing on help for a long time, mostly because I had no idea how to grow a team and that fear of the unknown held me back. But I finally hit a point back in the fall where all the little things on my to-do lists really started to add up and the notion of trying to keep everything organized was overwhelming. I could feel my anxiety coming into the foreground (something I desperately wanted to avoid), and that’s when I realized that even though I didn’t know “how” to hire someone, there was nothing that said I had to do it anyone else’s way but my own.
I found some amazing applicants through the blog, but ultimately Laura felt like the best fit and we’ve been jamming together ever since! Not only has it been immensely helpful to have her get processes in place and organize the various projects Made Vibrant has going on, but the best unforeseen benefit has been having a fellow soulful creative in my corner supporting me and cheering me on with each step in the evolution of Made Vibrant. She reminds me of the WHY behind the brand on a regular basis and that has been the greatest gift.
Back in February of last year, the hand-lettering course was selling pretty well and was bringing in a steady monthly income, but I kept thinking there was untapped potential there. I was getting emails from students saying the course had reignited their creative fire again, and I wanted more people to experience that benefit.
Meanwhile I was starting to see some real traction with my semi-regular lettering posts on Instagram, which is when it hit me to start a monthly lettering challenge to encourage people to join the course. In the months following the challenge debut, monthly course sales more than doubled, making it one of the most directly impactful marketing moves I’ve ever made.
To date, there have been over 18,000 posts with the #BetterLetteringCourse tag. Even cooler than that, though, is the interesting intersection between lettering and self-reflection that has emerged. The daily prompts we share each month now act as a kind of daily journal prompt, and reading the captions and stories from students as they post is so incredibly rewarding for me. Instagram has turned out to be such a rich and thriving place for this community, which was another big learning that came out of 2015.
This is what made the biggest change in my daily life and the business model last year. Late in 2014 I made the tough decision to stop taking on branding clients and to move exclusively to a products-based business. As much as I loved (and still love) freelance design, I had to admit to myself that not only was managing client expectations hard for a highly sensitive and dangerously over-achieving person like myself, but the economics of running a service business (trading time for money) just wasn’t that desirable.
I finished up my final design project in the spring of 2015, and this year I launched two new e-courses, with the most successful by far being the Better Branding Course, which took my business revenue total to over six figures — 3xing the revenue of my first year in business as a freelance designer (2014).
Now, I’m not telling you guys that to toot my own horn or to brag about how much money is in the bank (most of it went to paying down debt and buying out the lease on our car!), but I’m sharing it with you as an illustration that it’s possible to build a highly profitable business without e-courses that cost $999 and weekly sales webinars and crazy complicated email funnels and free opt-ins on every blog post.
All those things can be effective tools at the appropriate times, but more often than not they can leaving you feeling overwhelmed and icky and chained to your laptop managing it all. Instead of going that route, I simply created affordable, valuable courses that I was proud of, products that I genuinely knew would help people, and then I promoted them when and how I wanted to in a way that felt natural. Could I have probably made more money? Maybe. But I was still able to triple my previous year’s revenue with a list well under 5,000 subscribers and while actually working less hours, traveling more and staying healthier. That is a win in my book. (If you have any specific questions about how I made that happen, feel free to reply back and let me know. I’m happy to share what I’ve learned!)
This was a sort of experiment I started on a whim after I saw such fantastic engagement from the Better Branding Course Slack group. However, what I learned from the experiment was that without a regular content schedule or reason for people to show up and chat about a certain topic, there’s no real reason for anyone to pop in.
To give the Slack community idea the chance it deserved, I should have asked you guys how that group could be most valuable and planned more consistent content based on that. Moving forward my goal is to either come up with a structure and plan for it (like weekly Slack chats around a specific topic for example) OR to potentially close the community so it’s not hanging over my head and taking up mental space.
Again, Slack works phenomenally for a specific topic or community interest, but as a general group without structure, the activity there becomes sparse. (If you want the Slack group to stick around and have ideas for what would make it valuable, please reply back with feedback! I’d love to hear it!)
In August I decided I really wanted a more formal, easy to navigate place for all my e-guides, worksheets and e-courses on the website. I envisioned it as a helpful place for soulful creatives to go and find resources to push their businesses or lives further. What I found out instead was that most people don’t buy resources directly from that page — they buy them from the various content marketing posts or from this email newsletter.
Since most of the non-course resources don’t have a specific traffic source driving to them, the sales were pretty low compared to my other revenue sources. Just to give you an idea, the non-course products in the shop (guides, e-books, and worksheets) accounted for less than 1% of my total revenue in 2015 (only about $800 total.) I didn’t realize this until I did my end of year financials, but it was definitely an eye-opener to see that as a business opportunity, I’d probably be better off creating free resources and using those to add new soulful creatives to this community. You’ll likely see a shift in that direction this year, as well as more courses since that seems to be the preferred way that people like to consume their helpful content!
When it comes down to it, this is what I feel like I struggled with the most in 2015. While it feels like I planted A LOT of seeds, I wasn’t able to properly harvest the fruits of all that planting because I had trouble seeing things through to completion. For example, I’d create something like the Better Branding Course, but then when it came to that last 10% of coming up with a well-thought out promotion plan, I’d just move on to the next shiny object project.
The result at the end of the year was this overwhelming feeling like I had a lot of projects out in the ether, but none of them fully baked to completion. My goal in 2016 is to instead curate my list of projects, really commit to one thing at a time, and make sure that I fully see each project to completion. I still have plenty of ideas for what I want to accomplish this year, but in order to do each of them well, I need to let my brain narrow in on one at a time and push myself to fully realize the potential of each idea by completing its intended vision.
Now that brings us to this year! What do I have in store for you guys and where do I see the future of Made Vibrant headed?
I started Made Vibrant with the intention of exploring the interesting intersection between life, creativity and business. While the focus skewed a bit more toward business last year (with resources like the Better Branding Course and Your First E-Course), my deep love affair with acrylic art that started back in August feels like it’s leading me to swing more toward the creative side this year.
I get such immense joy out of commenting on the beautiful relationship between creating things and getting to know yourself deeper — as evidenced by the Better Lettering challenges — but I want to explore that even more this year. The most magical revelations have come to me as I engage in my various creative pursuits, and I want to continue to find ways to share those insights in a way that encourages people to shed their expectations of what art is and simply make what their heart is leading them to make.
I’d love to make more creative e-courses (similar to the lettering course), and I have at least two solid concepts I’ll start working on soon. I still intend on “reporting back” on the business side of things, as it’s still my personal mission to help as many creatives as possible make a living with their art, but I want creativity to be at the forefront again. My 2016 daily project, Abstract Affirmations, plus the addition of a print shop coming soon will be the first manifestation of that. Color Your Soul, my vision for a digital mindfulness subscription, is also still on the docket, and I can’t wait to see how my art finds its way into that endeavor.
Given the major uptick in products-based businesses and business resource blogs out there, I also feel that doubling down on the creativity aspect of what I do is my way of tapping deeper into what makes Made Vibrant unique and carving out an authentic niche for my skill set and offerings.
Other than that, I want to continue to grow the business in a slow and steady way so that I still have the bandwidth to answer your emails and connect with you on social media. I’m not always able to get to everyone’s comments or emails, though I promise I try, but I want to continue to make that a priority since I wouldn’t be able to make a living without this amazing group of people. And I’ll keep sending out these weekly letters if you guys promise to keep reading them! 🙂
So that’s the plan, guys! I just want to keep moving forward, learning everything I can, and reporting back to you all in a way that you hopefully find uplifting and inspiring.
As I’ve said since the beginning, Made Vibrant is simply my personal exploration to discover my best and brightest self, and I’m just grateful that I get to share that process with people that are as generous, caring, creative and insightful as you guys.
It could be for your business or your life, but write down what worked last year, what didn’t, and where you want things to go in 2016. The very exercise of writing this down will help you bring forth intentions that you might not have recognized before.
Again, thanks for sticking with me on this crazy ride. Talking to you is the best part of my week.
In 2015, I hired my first ever assistant, the wonderful and talented Laura. We worked together for three years, and I still consider hiring her one of the best decisions I ever made for my business. I want to share with you a bit about what the process of hiring was like for me, and how I managed to overcome the big fear I had that the magic and mission of what I’ve built might become diluted with the addition of a new person.
The first two years of growing Made Vibrant was general such an enjoyable experience. I had the freedom and flexibility to experiment with different revenue models, and I had the luxury of teaching myself everything on my own time without having to worry about anyone else. For a while it felt like maybe I might always want things to remain that way, operating a business solo. Maximum simplicity, minimum responsibility to anyone else but myself.
That is until the end of 2015, when I looked up and realized running the day to day of the business was starting to make me feel a bit like one of those circus performers spinning plates on broomsticks.
Slowly I had been adding each new spinning plate—an Instagram challenge here, another new product there, a blog strategy, a creative practice, a Slack community. The list went on.
And all of those things were wonderful and helpful additions to my business, Made Vibrant. They brought me joy, they brought my business profit and they brought my audience value.
But I’d be lying if I said it wasn’t exhausting, what with all the constant running around and trying to keep all the plates from falling.
That’s when I started considering the notion that an assistant might be the right way to go.
I remember the exact moment it dawned on me that something had to change. I was sitting at my computer literally just staring blankly at my calendar, almost on the verge of tears because the minutia of all the spinning plates I had in the air felt virtually paralyzing. I had no energy to even tackle my to-do list because the weight of the whole thing had me in a chokehold.
That’s when I asked myself these two simple questions: 1) Is my business making enough money that I can afford to pay someone part-time? and 2) Am I willing to let go of some aspects of my business in order to make room for more of what I value in my life (creativity, curiosity, ease)?
The answer to both questions was yes.
The first thing I did was ask my close business peers about their experience with virtual assistants/hiring just so I could get a baseline understanding of what I was getting myself into.
I’ll be honest though, while getting outside feedback helped warm me up to the idea that this could be a great and helpful thing, it also actually made the process feel a bit more overwhelming than it needed to be because I realized there is no uniform way that people go about hiring assistants.
Every business is different and every business owner is different, so it’s no surprise that there isn’t a one-size-fits-all solution.
But the more people I talked to, the more I realized I just needed to figure out what worked for me:
Once I realized it was my business and I could run it how I wanted to, the process felt less overwhelming because I realized I was free to just be myself.
Now, before we move on to the process of actually finding my assistant, let’s wade together through some of the big fears that came up for me once I decided to dive in.
Ahhh yes. That all-terrifying, unpredictable, sneaky little booger called The Unknown. As with all things that I’ve never done before, my assembly of what-ifs received their call to arms and started showing up in record numbers once I decided to finally hire someone.
As in all cases of the great fear of the unknown, I simply had to remind myself to, hello, breathe, but then also to accept that I don’t know what the future holds and that’s okay. I’m a big girl and I can trust myself to know that I’ll figure out whatever gets hurled at me.
Yes, all of those big scary things are what-ifs, but there’s also a great number of what-ifs that could mean wonderful things too:
Basically, my tip for silencing the fear of the unknown is simply to say, “Hey fear, yeah I know we’re flying blind here but I’m a pretty seasoned pilot by this point so just trust me, I got this. Now sit back and enjoy the flight.”
This is probably going to seem like a weird one, but I was literally afraid of being required to talk to another human on a regular basis.
Now, before you internalize how bizarre that sounds, just know that I am in fact an introvert. I enjoy the deep thought that comes with being alone, in my own head, and while I can definitely enjoy connecting with people under the right circumstances, sometimes interacting at all can leave me feeling a bit… drained.
So, I think a part of me was a bit apprehensive about the whole communication part of the process. Would it drain me to be in constant contact with someone? Would it leave me feeling overwhelmed?
Again, though, once I realized that it was my business and I could mold the relationship to reflect my introverted self, the fear subsided. (Also, I’ve found in recent weeks that if you’re just honest with people in telling them what you need and how you work best, they’re usually pretty cool with being accommodating.)
Okay, so here’s the biggest fear of all. Somewhere in the back of my mind, I had to acknowledge:
How arrogant is that?! The truth is, I’m not the magic. Maybe I’m an instrument of it, maybe I help the magic get out into the world, but it’s not me or even the business itself; the magic is in what the business stands for. It’s in the honesty of telling one’s story, the beauty of listening when inspiration calls, the connection that comes from supporting other soulful creatives worlds away from you.
And that means that someone else out there can be an instrument of all that too.
If the right person shares my same values and can get behind the mission of my business, then if anything, the magic of the business becomes stronger.
Which brings me to…
Based on the fact that my biggest fear was diluting the core of Made Vibrant, the single most important thing that I was looking for in the assistant applications was a deep understanding and whole-hearted commitment to the mission of my business.
I mean it when I say: everything else was secondary to this priority.
Because even if someone was the most organized, most detail-oriented, most effective assistant ever, if what I’m doing doesn’t resonate with them in their bones, then I don’t think I would fully trust them to interact with the Made Vibrant community and pour that passion into whatever task they’re doing.
As an aside, my favorite and most unexpected part about hiring someone who believes in your mission? They can actually help ground you in your own WHY.
After simply interviewing Laura and chatting about Made Vibrant, she reminded me of the fact that among the various personal and professional development sites across the web, to her Made Vibrant stood out as a resource rooted in authenticity and relatability. When she said that, it actually served as a powerful reminder that I need to be doubling down on those things. It effectively helped me find my way back to the heart of why I started my own business.
Which is to say:
“If you hire the right person, they have the ability to strengthen your core purpose, not to dilute it.”
Here are the simple steps I went through to find the right assistant for me.
I went to my audience FIRST. If I’m going to find someone that is aligned my core mission, there is no group better qualified than my own audience. That’s why I started from the inside. I listed out the basic requirements of the position, what I was looking for and how to apply.
(Note: I included instructions to submit an email as an application rather than to simply fill out the form because I wanted to immediately be able to tell if people could follow instructions. You want to look for ways to further qualify your candidates so the actual process of submitting an application is one way to do that.)
Things you definitely want to include:
I made it a point to read and give my full attention to every email that came through. If the email followed instructions, the candidate had the skills/experience that I required and if the email was well-written with strong communication, I immediately whittled the stack down to those candidates.
From there, I went back through again and made note of those that felt particularly invested in Made Vibrant’s mission. I opened the door on this a bit when I asked applicants to include why they felt they were right for the position, but those that stood out to me were the ones that took that opportunity to communicate why their values were deeply aligned with those of the business.
Lastly, I knew that I wanted to narrow the field down to just a handful of applicants for live interviews. I simply didn’t have time to interview more than two or three candidates, so to get my list down to those few, I sent the top applicants some last final questions to dive a bit deeper. Some were skills-based, some were scenario-based to get a sense of how they’d respond to different situations, and others were simply to get an idea of how the relationship could grow in the future. Here are the exact questions I asked:
The answers to these types of specific questions actually made it fairly easy to identify three top candidates. Once they responded, we set up a time for a Skype interview the following day.
This step for me was more about finding the best personality fit. I knew going into it that I didn’t need to find a best friend, someone JUST like me, but I did want someone that I would enjoy communicating with on a regular basis and I wanted to make that personal connection before agreeing to set up the professional relationship.
This is when the choice became really clear for me. I think even in a virtual interview, you can get a sense of how you click with someone, where the conversation goes, how enthusiastic they are about working with you, etc.
My conversation with Laura flowed naturally and I got off the call feeling not only like she was the right fit, but I actually felt re-energized about my own business. I knew that was the kind of energy that was worth risking all the scary unknowns for!
Once I contacted Laura to tell her she got the gig, we got to work right away! I sent over a contract with payment terms, “termination” terms (ie. what happens if either of you want to end the relationship, and the basis agreement that she’d be acting as a contractor rather than an employee.) **Note: I’m not a lawyer so if you are going to draw up a contract, I recommend at least consulting with a lawyer.
Then we set up a kick-off call to bring her up to speed on what was going on with Made Vibrant and I trained her on some tasks. As we moved along, we updated and evolved the tools/processes that we used to manage our workflow. In general, though, we used a combination of Slack, Google Docs, and Asana to manage tasks, which worked very well.
Growing a team can be unsettling if you’ve never done it before, but after three years I can say it was MORE than worth it to feel like I had someone on my team rooting me on and who was invested in seeing the Made Vibrant vision come to life.
